Welcome to Gather & Pray! Below you'll find information on shipping, return policies, and answers to other commonly asked questions.

Pre-Sale Items

As a small shop, we cannot split ship orders that include pre-sale items. If you would like to receive non pre-sale items first, please place two separate orders. Pre-sale orders will be shipped when all items in the order are in stock.

Order Modifications

Once an order is received, modifications cannot be made as our warehouse processing system begins processing orders in real time.

Please contact us for any additional questions at customerservice@gatherandpray.co.

Return Policy

While we are a small business and can’t have a return policy like large companies, we do our best to accommodate our customers' return requests.

You can request a return within 15 days of receipt of your order by emailing customerservice@gatherandpray.co.

Please include the following in your email:

  • Order Number
  • Reason for request
  • Items you would like to return

Customers are responsible for all shipping costs, and returns will be assessed a 10% restocking fee. Original shipping costs are non-refundable.

Our team will process returns once they arrive back at our warehouse. Please allow 7–15 business days for processing. Refunds will be issued to the original form of payment, less any fees.

Final Sale Items:
– Sale items
– Seconds sale items
– Sample sale items
Sample Sale, Warehouse Sale, and Seconds Sale items are sold as is and are final sale. Only regular-priced items may be refunded.

Shipping

Orders over $150 automatically qualify for free shipping for shipping rates under $20.

Once an order is received, please allow up to 2–4 business days for it to be processed and shipped out. A shipping confirmation email, along with a tracking number, will be sent as soon as it ships.

Please confirm your shipping information is correct at the time of purchase. We cannot guarantee any updates on incorrect addresses once your order has been placed.

Wrong Address:
If you put in the wrong address, you can fill out this USPS package intercept form.

If you added Route Package Protection at checkout and experienced a delivery issue, please make your claim here.

If a package does not arrive, is damaged, or is lost in transit, please notify us within 15 days of shipping so we can assist you.

For any additional questions, please contact us at customerservice@gatherandpray.co.

International Shipping

We are happy to offer international shipping for an additional charge, which will be reflected at checkout. International shipments can take anywhere from 3–8 weeks to arrive. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient.

If you have any additional questions, please get in touch with us at customerservice@gatherandpray.co. We are a small business run mainly by a husband and wife who have many small children, so we often work during odd hours of the day. Please note that we respond to all customer service requests within 24–48 hours, excluding weekends.